Last Updated: September 13, 2026

At Kaar e Nakh, every piece is carefully inspected and prepared with the utmost attention to detail. Our collections feature handmade embroidery and unstitched fabrics, which require special handling and quality control.

Because our products are handmade and unstitched, we have a specific return and exchange policy to ensure fairness for both our customers and our artisans.

1. UNBOXING VIDEO IS IMPORTANT

We strongly request every customer to record a short, continuous video while opening the parcel.

The video should clearly show:

– The sealed parcel before opening
– The opening of the package
– The complete product immediately after opening
– Any visible tear, damage, stain, missing piece, or manufacturing defect

The unboxing video is an important part of our return/exchange verification process.

Please do not cut, wash, iron, stitch, alter, wear, or otherwise modify the fabric before checking it carefully.

2. REPORTING A PROBLEM

If you receive a product with a tear, fabric damage, manufacturing defect, missing component, or any other genuine issue, you must inform us on the same day you receive the parcel.

Same-day reporting is extremely important because it allows us to establish that the issue existed at the time of delivery and was not caused after the product was received.

Please contact us through our official customer-support channel and provide:

1. Your order number
2. A clear description of the issue
3. Clear photographs of the issue
4. Your complete unboxing video

Although our return/exchange window is 7 days, customers are strongly required to report any visible defect on the day of delivery/receipt.

3. 7-DAY RETURN & EXCHANGE WINDOW

For an eligible defective or damaged product, a return or exchange request must be raised within 7 days of receiving the parcel.

After 7 days, return or exchange requests will generally not be accepted.

The product must remain:

– Unstitched
– Unwashed
– Unworn
– Uncut
– Unaltered
– In its original condition
– With original packaging and tags, where applicable

Once a product has been cut, stitched, washed, altered, worn, or sent to a tailor, it cannot be accepted for return or exchange.

4. DEFECTIVE, TORN OR DAMAGED PRODUCTS

If the product is received with a genuine tear, rotten/damaged fabric, manufacturing defect, severe embroidery defect, or other verified defect, we will provide a return/refund according to the applicable order and payment method.

Such cases will be assessed after reviewing the unboxing video, photographs, and the returned product where required.

Important:

A defective, torn, rotten, or damaged product will be eligible for return only. It will not be treated as a normal change-of-mind exchange.

If the product is verified as defective due to an error on our side, we will guide you through the return process.

5. HANDMADE WORK & NATURAL VARIATIONS

Our products are made with handmade embroidery and traditional craftsmanship.

Small variations in embroidery, thread placement, texture, or finishing may naturally occur because the work is handmade. These minor variations are considered a characteristic of handmade craftsmanship and are not necessarily considered defects.

Every piece is individually crafted, making each article special and unique.

6. COLOUR DIFFERENCE

We make every effort to photograph our products as accurately as possible.

However, the actual colour of the fabric may vary slightly from the colour shown in photographs on your screen.

This can happen because of:

– Photography lighting
– Studio or natural light
– Camera settings
– Mobile/desktop screen settings
– Display brightness and colour calibration

A slight difference between the photographed colour and the actual fabric colour will not be considered a manufacturing defect or valid reason for return/exchange.

7. NON-RETURNABLE CONDITIONS

We cannot accept a return or exchange if the product:

– Has been stitched or altered
– Has been cut
– Has been washed or soaked
– Has been worn
– Has been ironed improperly or damaged after delivery
– Has been stained, perfumed, or otherwise used
– Has been damaged by a tailor
– Is returned without its original packaging where applicable
– Is reported outside the applicable return period
– Is being returned simply because of a change of mind or preference

8. SALE & DISCOUNTED ITEMS

Items purchased during special sales, clearance offers, or promotional campaigns may be subject to separate return/exchange conditions.

Where a product is marked “Sale,” “Clearance,” or “Final Sale,” the applicable conditions will be communicated at the time of purchase.

9. HOW TO REQUEST A RETURN OR EXCHANGE

To request a return or report a genuine product issue, please contact our customer-support team with:

Order Number + Unboxing Video + Clear Photos + Description of the Issue

Our team will review the claim and guide you regarding the next steps.

Please do not send any parcel back without receiving confirmation from our customer-support team.

10. FINAL QUALITY CHECK

Every product is checked before dispatch. Since our clothing is handmade and unstitched, we request customers to carefully inspect the complete article immediately after receiving it and before giving it to a tailor.

IMPORTANT REMINDER

Please record your unboxing video and check your complete product on the day of delivery.

If you notice any issue, report it to us on the same day. Reach out to us at [email protected]. We’re happy to help.

Your cooperation helps us protect the quality of our handmade products and resolve genuine issues fairly and efficiently.

Kaar e Nakh — Handmade with patience, craftsmanship and care.