Privacy Policy

Last Updated: September 2, 2026

Kaar-e-Nakh (“we,” “us,” “our”) operates this website (the “Site”) to sell clothing and related products. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase on our Site.

By using our Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

When you visit or shop on our Site, we may collect the following information:

Personal details: name, email address, phone number
Billing and shipping address: street address, city, state/province, postal code, country
Order information: products purchased, order value, order history
Payment information: depending on the payment method you choose (Cash on Delivery, Direct Bank Transfer, or card/wallet payments through our payment gateway partners), we may collect limited payment-related details necessary to process your order. We do not store your full card details on our servers — these are handled securely by our payment gateway provider(s).
Communication data: messages you send us via email, WhatsApp, contact forms, or customer support
Technical data: IP address, browser type, device information, and cookies (see Section 6)

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders (including shipping and delivery)
Communicate with you about your order status (including automated order confirmation messages via email and/or WhatsApp)
Respond to your customer service requests and inquiries
Send you promotional offers, discounts, or updates about new collections (only if you have opted in; you may unsubscribe at any time)
Improve our website, products, and customer experience
Prevent fraud and ensure the security of our Site
Comply with legal obligations under applicable Pakistani law

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information only with:

Payment gateway providers (such as JazzCash, Easypaisa, PayFast, or your bank) — solely to process your payment
Shipping and courier partners — to deliver your order to you
WhatsApp / messaging service providers — to send automated order confirmations and updates, if this feature is enabled
Service providers who help us operate our website (e.g., hosting, IT support), under confidentiality obligations
Law enforcement or regulatory authorities, where required by law

4. Order Confirmation via WhatsApp

If you provide your phone number at checkout, you may receive an automated order confirmation and status updates via WhatsApp. This is used solely for order-related communication. You may opt out of WhatsApp notifications by contacting us at the email address below.

5. Data Retention

We retain your personal and order information for as long as necessary to fulfill the purposes described in this policy, including to comply with our legal, accounting, or reporting obligations.

6. Cookies

Our Site uses cookies and similar technologies to:

Keep items in your shopping cart
Remember your preferences
Analyze site traffic and improve performance

You can disable cookies through your browser settings, though this may affect your shopping experience on the Site.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information, subject to our legal obligations
Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the details below.

9. Children’s Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Email: [email protected]